PRIVACY POLICY

We are excited to welcome you to the ELUXE Community! Your privacy is a top priority for us. This Privacy Policy (“Privacy Policy”) describes how we – SEISEIDOU AMERICA, INC. dba ELUXE, and its respective parent, affiliate, and subsidiary companies, and divisions (“us,” “we,” “our” or “ELUXE”) – collect, use, protect, and share the personal information of visitors to our website and our customers (“you” or “your”). Customers include those who visit the ELUXE Site, purchase our products, goods, and services, or otherwise interact with us.

READ THIS PRIVACY POLICY CAREFULLY. BY USING THE ELUXE SITE, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE ELUXE SITE.

1.    PURPOSE OF POLICY. This Privacy Policy (available here) explains how ELUXE uses your information and applies to all who access or use our gloweluxe.com website, mobile or tablet websites, products available and accessible via our websites, electronic services, social networking sites, interactive features, software, technology, tools, content, promotions, contests, and any other materials or any other online activities or platform we own or control (collectively, the “ELUXE Site”), or when you contact us in any manner. We created this Privacy Policy to give you confidence as you visit and use the ELUXE Site, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to the ELUXE Site and not to any other third-party websites or mobile applications that you may be able to access from the ELUXE Site, each of which may have data collection and use practices and policies that differ materially from this Privacy Policy.

2.    AGREEMENT TO TERMS OF PRIVACY POLICY AND TERMS AND CONDITIONS. All activities in which you may engage on the ELUXE Site are voluntary. You are not required to provide any personal information (as defined below) to us unless you choose to access features on the ELUXE Site that require such information. If you do not agree with the terms of this Privacy Policy or our Terms and Conditions on the ELUXE Site (available here), then you should immediately exit the ELUXE Site and discontinue using the ELUXE Site. If you do not agree with the terms of our Privacy Policy and our Terms and Conditions, please do not provide us with personal information, and exit the ELUXE Site. The Terms and Conditions of the ELUXE Site are expressly incorporated herein by reference and made a part of this Privacy Policy. By using the ELUXE Site, you agree to the terms of this Privacy Policy as well as to our Terms and Conditions.

3.    EFFECTIVE DATE OF AND CHANGES TO PRIVACY POLICY. This Privacy Policy is effective as of the date “Last Updated”, above, and will remain in effect except with respect to any of its provisions that are changed in the future, in which case the changes will become effective on the date they are posted on the ELUXE Site or we otherwise notify you of the changes. We reserve the right to change this Privacy Policy at any time. Changes, modifications, additions, or deletions will be effective immediately upon their posting to the ELUXE Site. You should check this Privacy Policy periodically as its terms may change from time to time. Your continued use of the ELUXE Site after we post any such modifications will constitute your acknowledgment of the modified Privacy Policy and your agreement to abide and be bound by the modified Privacy Policy. We will also revise the “Last Updated” date found at the beginning of this Privacy Policy when we post changes to it. At minimum, ELUXE generally updates its Privacy Policy on an annual basis.

4.    DISCLAIMERS. This Privacy Policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond ELUXE’s control and is not to be applied in any manner contrary to applicable law or governmental regulation. This online Privacy Policy only applies to information collected through the ELUXE Site. This Privacy Policy does not apply to any information we may collect from you in any place other than the ELUXE Site.

5.    NO USE OF THE ELUXE SITE BY PERSONS UNDER 18 PERMITTED. ELUXE intends only persons who are 18 years or older to use the ELUXE Site. Personal information submitted by a person under the age of 18 will not be accepted. Any general information provided by a person under the age of 18 and gathered (for example, through the use of cookies) during his or her visit may be used as indicated in this Privacy Policy. ELUXE is committed to protecting the privacy of children and has no intention of collecting personal data from children under the age of 18. We encourage parents and guardians of children under 18 to regularly check and monitor their children’s use of email and other activities online.

THE ELUXE SITE IS NOT INTENDED FOR ANYONE UNDER THE AGE OF 18. IF YOU ARE BETWEEN THE AGES OF 13 TO 17 YEARS, YOU MUST ACCESS AND/OR USE THE ELUXE SITE ONLY WITH THE PERMISSION AND INVOLVEMENT OF YOUR PARENT OR GUARDIAN.

6.    NOTICE CONCERNING CHILDREN. The ELUXE Site is a general audience site, and we do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that an ELUXE Site user is under age 13, we will promptly delete any personal information in that user’s account.

7.    INFORMATION COLLECTION PRACTICES. Depending on how you use the ELUXE Site, we may ask you to share personal information with us. Whether you choose to give us information is completely up to you; however, if you choose to withhold information, you may not be able to fully utilize the ELUXE Site.

What Information Does ELUXE Collect? We will receive, collect, store, and process information, including personal information and non-identifying information, when you interact with us and access the ELUXE Site. Non-identifying information means information that alone cannot identify you, such as, but not limited to, data from cookies (discussed in greater detail below). Personal information means information about you that specifically identifies you, or, when combined with other information we have, can be used to identify you. You choose to give us certain information when using the ELUXE Site. This generally includes but is not limited to the following types of information:

When Does ELUXE Collect This Information? We may collect information when you interact with ELUXE and the ELUXE Site, for example when you:

• Access or use the ELUXE Site.
• Purchase products, goods, or services, on or through the ELUXE Site.
• Register or create or edit your account via the ELUXE Site.
• Sign up to receive our email newsletter and receive news, information, and exclusive offers, etc.
• Contact us and submit inquiries regarding general information and marketing.
• Fill out online surveys, questionnaires, or forms.
• Post comments, or submit or upload photos or videos, reviews, testimonials, ratings, or other information and content to the ELUXE Site, including to our social media.
• Participate in ELUXE Site promotions, offers, contests, or sweepstakes.
• Send emails to us, including attached files.
• Open or respond to our emails.
• Contact customer support.

We also collect information that you provide by filling in webforms on our Website. This includes information provided when creating an online account, purchasing our Products or Services, subscribing to our e-newsletters or other communications, requesting information from us, submitting or posting material (where permitted) on our forums, or interacting with customer support or service, report a problem with our Website, Products, or Services, or otherwise communicating with us. We collect records and copies of your correspondence (including email addresses), if you contact us. We also collect information from our fulfillment and delivery service providers.

How Do We Use Your Information? In general, information you submit or share with us is used by ELUXE for various purposes, including but not limited to the following:

• To enable your access to and use of our products, goods, and services and the ELUXE Site features, as well as to allow you to participate in interactive features of the ELUXE Site when you choose to do so.
• To create and manage your account with ELUXE.
• To personalize your experience and to allow us to deliver the type of content, advertising, and offerings in which you are most interested.
• To provide, maintain, protect, develop, and improve the ELUXE Site, and to notify you about changes to the ELUXE Site.
• To fulfill your requests for products, goods, and services, and process and deliver your transactions and orders.
• To provide you with information in response to your inquiries, and to provide you with customer support.
• To administer contests, sweepstakes, promotions, surveys, or other ELUXE Site features.
• To send periodic SMS messages regarding your order(s), including shipping and delivery updates.
• To send periodic emails regarding your order or other products, goods, and services.
• To email you information about the ELUXE Site.
• To mail information about the ELUXE Site, marketing materials, and gifts to you.
• To offer you additional information, opportunities, promotions, and functionality from us or on our behalf.
• To assist us in taking data security precautions and to engage in fraud prevention, detection, and remediation.
• To detect, prevent, and address technical issues.
• To comply with applicable international, federal, state, provincial and local laws, directives, rules, regulations, and ordinances; civil, criminal or regulatory investigations; or other legal requirements, such as court orders.

Information Collected Via Technology – Do We Use “Cookies”? As you use the ELUXE Site, certain information may be passively collected and stored on our service providers’ server logs, including your device information (e.g., Internet protocol address, browser type, device settings, and operating system) and usage information (e.g., the ELUXE Site you use, the time and duration of your use of the ELUXE Site, and other information about your interaction with content offered through the ELUXE Site) (collectively, “Log Data”). We use Log Data to administer the ELUXE Site and we analyze (and may engage third parties to analyze) Log Data to improve, customize, and enhance the ELUXE Site by expanding features and functionality and tailoring them to our users’ needs and preferences.

An Internet protocol address, or “IP Address,” is a number that is automatically assigned to your computer when you use the Internet. Your IP address enables us to identify your computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, which includes the World Wide Web. Such general information, including cookies and click stream data, as mentioned herein, may be collected from you whenever you access the ELUXE Site, whether or not you provide us with any other personal information. In some cases, your IP Address stays the same from browser session to browser session; but, if you use a consumer internet access provider, your IP Address probably varies from session to session. We may also use a person’s IP address for security purposes to fight spam, malware, and identity theft. We also use the IP address to generate aggregate, non-identifying information about how our ELUXE Site is used. We also use cookies and navigational data, like Uniform Resource Locators (“URLs”), to gather information regarding the date and time of your visit and the solutions and information for which you searched and viewed, or on which of the advertisements displayed on the ELUXE Site you clicked.

Cookie Notice/Policy. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the ELUXE Site. They are used to help us understand your preferences based on previous or current ELUXE Site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about ELUXE Site traffic and ELUXE Site interaction so that we can offer better ELUXE Site experiences and tools in the future. We may use both session cookies and persistent cookies to identify that you have logged into the ELUXE Site and to tell us how and when you interact with the ELUXE Site. We may also use cookies to monitor aggregate usage and web traffic routing on the ELUXE Site and to customize and improve the ELUXE Site. Unlike persistent cookies, session cookies are deleted when you log off from the ELUXE Site and close your browser. You can manage your cookie preferences via your browser settings; however, if you choose to disable this function, your experience at the ELUXE Site may be diminished and some features may not work as they were intended. Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. Note that this Privacy Policy covers only ELUXE’s use of cookies and does not include use of cookies by such third parties.

Click Stream Data. When you visit the ELUXE Site, we may also collect “click stream data” (e.g., server address, domain name). This information can be combined with information you have provided to us by registering, for example, which will enable us to analyze and better customize your visits. We may use click stream data for traffic analysis or e-commerce analysis of the ELUXE Site, to determine which features of the ELUXE Site are most or least effective or useful to you.

Retargeting Ads. The ELUXE Site uses retargeting ads (also known as remarketing ads) to advertise online. Retargeting uses cookies from third-party vendors like Google to track visitors. This tracking enables the third-party vendors to display our ads to people on various sites across the Internet based on their visits to our website. Specifically, Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the ELUXE Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. If you wish to opt out of the use of such cookies, you can do so by visiting the Network Advertising Initiative opt-out webpage. You can also opt out of Google’s use of cookies on the Google Ad settings webpage.

Mobile and Location Information. ELUXE Site features may be accessible from web-enabled mobile devices. The intent is to provide screens that are optimized for the size of the screen and operating systems. On some devices, functionality may be limited.

Information from Third-Party Sources. We may receive information about you from publicly and commercially available third-party sources, as permitted by law, which we may combine with other information we receive from or about you. For example, we may receive information about you from a social media site if you connect to the ELUXE Site from that social media site. We encourage you to review the privacy policy and any terms and conditions for the social media platform you select.

Other Information We Collect. We also may collect other information about you, your device, or your use of the ELUXE Site in ways that we describe to you at the point of collection or otherwise with your consent.

Modifying, Deleting Your Information and Withdrawing Consent. You can access and modify the information you provide to us via your account on the ELUXE Site or by contacting us in accordance with the “Contact Us” section below (i.e., either by mail or email). With few exceptions, we will respond to your request within thirty (30) days.  Subject to legal and contractual requirements and reasonable notice, you may withdraw your consent at any time or request we delete your personal information by contacting us in writing with your request, at support@gloweluxe.com or via mail in accordance with the “Contact Us” section below. Please note that, without such consent, ELUXE may not be able to provide you with services or products if your personal information was necessary for us to be able to provide them. We will take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required or permitted by law. You can adjust your communication preferences at any time, including opting out of promotional mailings, from your account.

How Long We Keep Your Information. We will retain your information for as long as you use the ELUXE Site and for a limited period after you cease using the ELUXE Site for billing and collection purposes, or according to our retention policy. ELUXE keeps your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law.

8.    OTHER ELUXE SITE USER ACCESS TO YOUR INFORMATION. Portions of the ELUXE Site, such as social networking sites, are provided to you so that you can post reviews and recommendations. As such, the main sharing of your information is with other ELUXE Site users. By voluntarily disclosing information about yourself on the ELUXE Site, including on your public profile, you share such information with other ELUXE Site users. You understand and acknowledge that the content you share on the ELUXE Site is information that may be publicly viewable on a public forum – once you post your content, ELUXE is unable to control what other users may do with that content. We ask that you protect your private information and that of your family by not posting or publishing any information that you do not want in the public domain.

9.    Third-Party Access to Your Information. Although you are entering into an agreement to disclose your information to us pursuant to this Privacy Policy, we do use third-party individuals and organizations to assist us, including contractors, web hosts, app developers, and others. Throughout the course of our provision of the ELUXE Site to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, our web host stores the information that you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website. The following third-party service providers may have access to your personal information for the following purposes: (a) with respect to product order, payment, and delivery purposes, Shopify and ReCharge; and (b) with respect to credit card purposes, PaymentCloud and Authorize.net. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.

10.    THIRD-PARTY USE AND DISCLOSURE OF INFORMATION. We do not sell, trade, rent, or otherwise share for marketing purposes the personal information that we collect with third parties, unless you ask or authorize us to do so.

We may provide your personal information to third-party service providers or affiliates to perform business functions on our behalf or in conjunction with us. Our service partners may use your personal information to operate the ELUXE Site and to deliver their services. For example, we may use third parties to help us make our products, goods, and services available to you, fulfill orders you may have placed, process credit card payments, provide customer service, ship postal mail and packages, deliver your mail and packages, conduct market research or information analysis, manage promotions, contests, and sweepstakes, and contact you in connection with the ELUXE Site. We limit information provided to the aforementioned affiliate and third-party service providers to the extent necessary for them to provide the services and require such service providers to promise not to use such information except as necessary to provide the relevant services to us. In these instances, we may need to provide your information to these third parties for such purposes. We will encourage our service partners to adopt and post privacy policies; however, the use of your personal information by our service partners is governed by the privacy policies of those service partners and is not subject to our control.

You consent to our disclosure of your personal information, de-identified personal information, and other information you provide to us (collectively, “Transferred Information”) to a potential or actual buyer or acquirer of our company or other successor for the purpose of considering or undergoing a merger, divestiture, restructuring, reorganization, dissolution, change in control, or sale or transfer of some or all of our assets (each of the foregoing referred to as a “Transfer”), whether as a going concern or as part of bankruptcy, liquidation or other court proceeding, in which personal Information held by us is among the assets transferred. You agree to and do hereby consent to (and shall not object to) our assignment, conveyance, transfer, and/or license (whether by contract, merger or operation of law) as part of a Transfer, of any or all of our rights, in whole or in part, in or to Transferred Information and your consents, with or without notice to you and without your further consent. We cannot make any representations regarding the use or transfer of Transferred Information that we may have in the event of our bankruptcy, reorganization, insolvency, receivership, or an assignment for the benefit of creditors. By providing any personal information, you expressly agree and consent to the use and/or transfer of Transferred Information or other information in connection with a Transfer. Furthermore, except as required by law, we are not and will not be responsible for any breach of security by any third parties or for any actions of any third parties that receive any of the Transferred Information that is disclosed to us. We may also disclose your personal information if we believe in good faith that such disclosure is necessary to (A) respond to subpoenas, court orders, or legal process, or if we need to establish or exercise our legal rights or defend against legal claims; (B) share information in order to investigate, prevent, or take action regarding illegal or unethical activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms and Conditions, or as otherwise required by law; (C) to protect our property, rights, and safety and the rights, property, and safety of third parties or the public in general; or (D) restrict or inhibit any user from using our ELUXE Site, including, without limitation, by means of "hacking" or defacing any portion thereof.

You hereby consent to us sharing your personal information under the circumstances described herein. If you do not want us to use or disclose personal information collected about you in the manner identified in this Privacy Policy, you may not use the ELUXE Site.

11.    THIRD-PARTY PAYMENT PROCESSORS. We may provide products, goods, and/or services for purchase within the ELUXE Site. In that case, we use third-party services for payment processing (e.g., payment processors). Payment information is provided directly to our third-party payment processors, whose use of your personal information is governed by their privacy policy. These payment processors state that they adhere to the standards set by the Payment Card Industry Data Security Standard (“PCI-DSS”) as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

12.    SMS NOTIFICATIONS. ELUXE uses ReChargeSMS (owned by “Electric SMS”), a third-party SMS message management platform that allows you to receive SMS mobile messages regarding your order(s) from the ELUXE Site, including shipping and delivery updates. ReChargeSMS is operated via ReCharge, our third-party subscriptions payments platform, whose privacy policy can be viewed at https://rechargepayments.com/privacy-policy/. Our Services may include sending you Short Message Service (“SMS”) messages, which may deliver up to two messages per day to your wireless device (unless you communicate further with us), but message frequency may vary. We may use your information to contact you about your purchases, returns (if available), Website updates, conduct surveys, or informational and service-related communications, including important security updates. You may remove your information by replying “STOP” to the SMS text message you received. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. Alternatively, you may submit your request by email to us in accordance with the “Contact Us” section below, including the email address and phone number you registered with us, or by any reasonable means. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. For help, please reply to a text with HELP. Message and data rates may apply, depending on your cell phone plan. Carriers are not liable for delayed or undelivered messages.

13.    POSTING CONTENT. You also may submit information, such as comments, reviews, testimonials, etc., to be published or displayed (“posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “Content”). Your Content is posted and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your Content. Therefore, we cannot and do not guarantee that your Content will not be viewed by unauthorized persons. By posting any Content or submitting Content for posting you agree to and do hereby grant us and our licensors, affiliates, partners, successors and assigns, a nonexclusive, perpetual, irrevocable, worldwide, sublicensable, transferrable, royalty-free right and license to use, store, display, publish, transmit, transfer, distribute, reproduce, rearrange, edit, redact, modify, aggregate, summarize, adapt, create derivative works of and publicly perform the Content that you post or otherwise submit to us for any purpose, in any form, medium, or technology now known or later developed (“Right to Use”). The term “Use” includes, but is not limited to, use, reproduce, modify, publish, list information regarding, edit, delete, translate, distribute, publicly display, publicly perform, and make derivative works of the content.

14.    Commercial Emails. You may choose not to receive commercial emails from us by following the instructions contained in any of the commercial emails we send or by logging into your account and adjusting your email preferences. Please note that even if you unsubscribe from commercial email messages, we may still email you non-commercial emails related to your account and your transactions on the ELUXE Site. You may update your subscription preferences at any time.

15.    SECURITY. We are committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Further to this, personal information will be accessible only to those who need such information in the performance of their duties. Even though we have taken significant steps to protect your personal information, no company, including us, can fully eliminate security risks associated with personal information. The ELUXE Site has security measures in place to prevent the loss, misuse, and alteration of the information that we obtain from you. Please keep in mind, however, that whenever you give out personal information online there is a risk that third parties may intercept and use that information. While ELUXE strives to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. By using the ELUXE Site, you expressly acknowledge and agree that we do not guarantee the security of any data provided to or received by us through the ELUXE Site, and that any personal information, general information, or other data or information received from you through the ELUXE Site is provided to us at your own risk, which you expressly assume. You further understand and acknowledge that portions of the ELUXE Site, including the online product and service reviews and testimonials, and social media to which users publish content, is a public forum. We remind you to protect your private information and that of your family by not posting or publishing any information that you do not want in the public domain.

16.    THIRD-PARTY WEBSITES. The ELUXE Site may contain links to other websites or mobile applications. This includes services in connection with third-party "social media" and other sites that would allow personal information to be transferred to such third parties (e.g., Instagram, Facebook, YouTube, Twitter, Skype, Google+, etc.). If you choose to visit other websites or mobile applications, we are not responsible for the privacy practices or content of those other websites or mobile applications, and it is your responsibility to review the privacy policies at those websites or mobile applications to confirm that you understand and agree with their policies. To protect your information, we recommend that you carefully review the privacy policies of other third-party websites and services that you access.

17.    Notice to Residents of Countries outside the United States of America. The ELUXE Site is intended only for users based in the United States. Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you live outside the United States, and you use the ELUXE Site or provide us with personal information directly via the ELUXE Site, your information will be handled in accordance with this Privacy Policy. By using the ELUXE Site or giving us your personal information, you are directly transferring your personal information and non-identifiable information to us in the United States. The United States may not have the same level of data protection as your jurisdiction. However, you agree and consent to our receipt, collection, transfer, and processing of your personal information and non-identifiable information in accordance with this Privacy Policy. You are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction when you use the ELUXE Site or provide us with personal information. Regardless of where we transfer your information, we still protect your information in the manner described in this Privacy Policy.

18.    CONTACT US. If you have any questions about this Privacy Policy, our practices related to the ELUXE Site, or if you would like to have us modify or remove and delete your personal information from our database, please contact us at:

Toll free: Monday – Sunday between 7:00 a.m. – 3:00 p.m. Pacific Time at: (888) 492-7521

When contacting us, please clearly state your request, including your name, mailing address, email address, and phone number.