Contact us
How and when can I contact support?
Please contact us at
(888) 492-7521 (Mon.-Fri. - 10am to 7pm PST) *excluding holidays
10880 Wilshire Blvd., Suite 1101
Los Angeles
California 90024
United States of America
Order & Shipping
What payment methods do you accept?
We have a variety of payment methods to accommodate our customers. At the moment, for ELUXE subscriptions, we accept Visa, MasterCard, American Express, Discover, Diners Club, and JCB. Alternatively, for other ELUXE products, we accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Shop Pay, Apple Pay, and Google Pay.
How long does it take for ELUXE products to arrive?
In order to safely and soundly deliver your order, in-stock products are normally shipped within 2 business days after you place your order. It usually takes an additional 2-7 business days for you to receive the package, depending upon the destination. We promise to deliver your order as soon as possible, but due to the packaging requirements necessary to maintain the extremely high carbon dioxide concentration of 10,000 ppm, we use an “aerosol can” to contain the shampoo. Unlike normal plastic containers, this is classified as “dangerous goods,” therefore it can only be shipped by land transport. For this reason, delivery times may vary by season and can be longer. Currently we are shipping to the continental lower 48 states.
Where is my shipment?
To inform you of the status of your shipment, we send a confirmation email with the tracking information as soon as we ship your products. You can use the tracking information to find where the shipment is located. If you have any further questions, or do not receive your order as expected, please reach out to our support team at support@gloweluxe.com
Why is my order being returned to the sender?
Orders which do not have a proper address or if we are unable to deliver to your location, will be returned to the sender. It is recommended that you check the delivery address by logging into your account page . If you have entered the address correctly, and your package is returned, please reach out to our support team at support@gloweluxe.com to have your order re-shipped.
What are the shipping costs?
Good news for your wallet! We are offering very economical rate for shipping, which is only $5 for each shipment. That’s not all, we also offer free shipment for some of our products, don’t forget to check them out.
What shipping method do you use?
At the moment, we are using DHL SmartMail Parcel Ground or USPS to ship ELUXE products. These shipping methods may be changed or updated at any time without advance notice.
Can I update the address on an order that has already shipped?
Unfortunately, we cannot update the address on an order that has already been processed and shipped. However, you can update your address for future shipments by entering your new address via your account page . If you have any questions related to this process, feel free to reach out to us at support@gloweluxe.com
Does ELUXE ship to my state/country?
Currently, we are able to ship to the continental lower 48 states only. We are not able to ship to P.O. Boxes, APO, and FPO, nor Puerto Rico, the U.S. Virgin Islands, or overseas.
What if there is a problem with my order?
There is no need to worry if you face any problems with the order, we are here to accommodate our customers. If you received a product that is defective or damaged, you can request an exchange or replacement product. Please contact Customer Service by email at support@gloweluxe.com with your order number and brief description of the issue with the product. We are all human, and we can make mistakes too, but we are here to make it right!
My Account
How can I update my account information?
To update your account information, please visit your ELUXE account . Click on the area you want to update and make the changes accordingly.
How can I change my payment information?
The payment information can be changed prior to placing an order. You can go to the accounts page and change the payment information. Please note that the payment information cannot be changed for an order that has already been processed and shipped.
How can I change my shipping address?
Please navigate to the accounts page in order to change the shipping address. Please note that the address cannot be changed for an order that has already been shipped.
I’m locked out of my account. How can I reset my password?
No worries, you can securely reset your subscription password with this link. Make sure to follow all the steps and you will have access to your account again in no time. Try keeping the new password to something that is easier to remember so you do not get locked out again. Happy shopping!
Is my information secure with ELUXE?
Definitely! Our customers’ safety and security is our top most priority. ELUXE uses industry-standard security to keep your private information safe and secure. Meaning, your account information such as name, address, and payment information remains secure. For more information, please read our Privacy Policy.
Subscription
Why is ELUXE a subscription service?
We understand that everyone gets busy in their day-to-day lives, leaving little time left to worry about routine purchases time and again. Thus, for our customers’ convenience, we have a subscription service whereby, the products are shipped bi-monthly so that you never run out. According to the research, our products must be used continuously to see the best results. So, instead of putting this burden on your shoulders, we proudly share it by helping you with the refills.
How do I cancel my ELUXE Subscription?
We are sorry to hear that you want to cancel your ELUXE subscription, but we respect your choice. You can cancel, postpone, or snooze your subscription at any time, just contact our support team at support@gloweluxe.com. A cancellation becomes official once you receive a cancellation confirmation email from our support staff. We are sad to see you go! Feel free to reactivate your subscription at any time!
Where can I find my order history and delivery date?
To view your full order history, navigate to the Transaction History tab of your account. To view your subscription information and adjust your next delivery, navigate to the homepage of your account. If you have any questions, please reach out to our support team!
What is your refund policy?
We have a very flexible refund policy at ELUXE. You may return any items purchased from our website. For further details, please visit Return/Refund Policy.
We would always prefer to resolve any issue you’re facing, so feel free to reach out to our support team at support@gloweluxe.com and discuss the matter in detail. We look forward to making things right for you!
ELUXE Products
What makes ELUXE different?
All ingredients in our hair products are free of harmful chemicals and are made with very natural ingredients. Our shampoo does NOT contain paraben, and of course, we never test on animals and it is a "Cruelty Free" product. Moreover, ELUXE uses 100% essential oil and has a concentration of 10000ppm carbonic acid, which has an incredible adsorption power that removes the dirt on your scalp and leaves it clean and moisturized. That’s why it can help to repair your hair, making it smooth and soft.
How often should I wash my hair?
Your hair washing routine should be closely related to your hair type, greasiness, sebum level, and even environmental conditions. However, washing your hair everyday helps remove dead hair follicles, which in turn can make sure the hair get the nutrients it needs. Thus, if you need a little help smoothing and softening your hair, you might want to consider washing it more often.
What hair type is ELUXE for?
We have formulated our shampoos and conditioner for all hair types! And our shampoos and conditioners are free of harmful chemicals, so there is no need to worry about side effects.
Can men use ELUXE?
Of course, ELUXE is designed for both men and women!
