We have a variety of payment methods to accommodate our
customers. At the moment, for ELUXE subscriptions, we accept Visa, MasterCard,
American Express, Discover, Diners Club, and JCB. Alternatively, for other
ELUXE products, we accept Visa, MasterCard, American Express, Discover, Diners
Club, JCB, Shop Pay, Apple Pay, and Google Pay.
In order to safely and soundly deliver your order, in-stock
products are normally shipped within 2 business days after you place your
order. It usually takes an additional 2-7 business days for you to receive the
package, depending upon the destination. We promise to deliver your order as
soon as possible, but due to the packaging requirements necessary to maintain
the extremely high carbon dioxide concentration of 10,000 ppm, we use an
“aerosol can” to contain the shampoo. Unlike normal plastic containers, this is
classified as “dangerous goods,” therefore it can only be shipped by land
transport. For this reason, delivery times may vary by season and can be
longer. Currently we are shipping to the continental lower 48 states.
To inform you of the status of your shipment, we send a
confirmation email with the tracking information as soon as we ship your
products. You can use the tracking information to find where the shipment is
located. If you have any further
questions, or do not receive your order as expected, please reach out to our
support team at firstname.lastname@example.org
Orders which do not have a proper address or if we are unable
to deliver to your location, will be returned to the sender. It is recommended
that you check the delivery address by logging into your account page. If you
have entered the address correctly, and your package is returned, please reach
out to our support team at email@example.com to have your order re-shipped.
Good news for
your wallet! We are offering very economical rate for shipping, which is only
$5 for each shipment. That’s not all, we also offer free shipment for some of
our products, don’t forget to check them out.
At the moment, we are using DHL SmartMail Parcel Ground or USPS to ship ELUXE products. These shipping methods may be changed or updated at any time without advance notice.
Unfortunately, we cannot update the address on an order that
has already been processed and shipped. However, you can update your address
for future shipments by entering your new address via your account page. If you
have any questions related to this process, feel free to reach out to us at firstname.lastname@example.org.
Currently, we are able to ship to the continental lower 48
states only. We are not able to ship to P.O. Boxes, APO, and FPO, nor Puerto
Rico, the U.S. Virgin Islands, or overseas.
There is no
need to worry if you face any problems with the order, we are here to
accommodate our customers. If you received a product that is defective or
damaged, you can request an exchange or replacement product. Please contact
Customer Service by email at email@example.com with your order
number and brief description of the issue with the product. We are all human, and we can make mistakes too, but we are here to make it right!
To update your
account information, please visit your ELUXE account. Click on the area
you want to update and make the changes accordingly.
information can be changed prior to placing an order. You can go to the accounts page and change the payment information. Please note that
the payment information cannot be changed for an order that has already been
processed and shipped.
navigate to the accounts page in order to change the shipping address.
Please note that the address cannot be changed for an order that has already
you can securely reset your subscription password with this link.
Make sure to follow all the steps and you will have access to your account again in no time. Try keeping the new password to something that is easier to remember so you do not get locked out again. Happy shopping!
Our customers’ safety and security is our top most priority. ELUXE uses
industry-standard security to keep your private information safe and secure.
Meaning, your account information such as name, address, and payment
We understand that everyone gets busy in their day-to-day lives,
leaving little time left to worry about routine purchases time and again. Thus,
for our customers’ convenience, we have a subscription service whereby, the
products are shipped bi-monthly so that you never run out. According to the
research, our products must be used continuously to see the best results. So, instead of putting this burden on your
shoulders, we proudly share it by helping you with the refills.
We are sorry to hear that you want to cancel your ELUXE subscription, but we respect your choice. You can cancel, postpone, or snooze your subscription at any time, just contact our support team at firstname.lastname@example.org. A cancellation becomes official once you receive a cancellation confirmation email from our support staff. We are sad to see you go! Feel free to reactivate your subscription at any time!
We have a very
flexible refund policy at ELUXE. You may return any items purchased from our
website. For further details, please visit Return/Refund Policy.
We would always prefer to resolve any issue you’re facing, so feel free to reach out to our support team at email@example.com and discuss the matter in detail. We look forward to making things right for you!
All ingredients in our hair products are free of harmful chemicals and are made with very natural ingredients. Our shampoo does NOT contain paraben, and of course, we never test on animals and it is a "Cruelty Free" product. Moreover, ELUXE uses 100% essential oil and has a concentration of 10000ppm carbonic acid, which has an incredible adsorption power that removes the dirt on your scalp and leaves it clean and moisturized. That’s why it can help to repair your hair, making it smooth and soft.
Your hair washing routine should be closely
related to your hair type, greasiness, sebum level, and even environmental
conditions. However, washing your hair everyday helps remove dead hair
follicles, which in turn can make sure the hair get the nutrients it needs.
Thus, if you need a little help smoothing and softening your hair, you might
want to consider washing it more often.
We have formulated our shampoos and conditioner
for all hair types! And our shampoos and conditioners are free of harmful
chemicals, so there is no need to worry about side effects.
Of course, ELUXE is designed for both men and